Success Story

High-Speed Internet Provider Boosts Sales Efficiency With Reach Optimization
increase in
sales volume
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decrease in
cost per sale
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Background

A high-speed fiber internet provider aimed to improve its Meta advertising campaigns to enhance brand awareness and drive sales more efficiently. The provider sought to compete with industry leaders by leveraging data-driven strategies. Despite running conversion campaigns optimized for sales, the company struggled to reach cost efficiency and sales volume.

Services & Platforms

GOALS

  • Increase brand awareness in key markets 
  • Improve cost efficiency per sale
  • Achieve higher sales volume

STRATEGY

To achieve the company’s goals, Closed Loop set up campaigns with different objectives. Reach-optimized campaigns were designed to drive brand awareness by ensuring ads were shown to as many unique customers as possible in key markets. Then, conversion-optimized campaigns were implemented to focus budget on generating sales from people most likely to transact based on Meta’s AI.

Over time, the data told a surprising story. The customer acquisition cost (CAC) for the reach-optimized campaign was lower than that for the conversion-optimized campaigns, resulting in a higher number of sales. Our team tested this theory by switching the conversion-based campaigns to reach-optimized ones. Over the course of two months, the cost per sale decreased by 50%, while sales increased by 55%.

RESULTS

  • 55% increase in sales volume
  • 50% decrease in cost per sale

The findings suggested that the conversion-based model limited the company’s ability to scale in key markets. In this case, reach-optimized campaigns achieved both goals — brand awareness and efficient sales. Moving forward, the company and Closed Loop continue with this strategy, noting the importance of human intervention in closely monitoring performance to ensure AI delivers the best outcomes.

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